Terms and Pricing Page Overhaul
We're excited to announce an important update to our Terms and Conditions of Service! At DragonStone Technologies, we are committed to providing transparent and reliable services to our Greenville, Ohio community and beyond. To better serve you and ensure clarity in our agreements, we've recently refined and consolidated our Terms and Conditions.
Key Improvements You Should Know About:
Clearer Definitions and Scope: We've started with explicit definitions of "DragonStone Technologies" and "Client" and provided a comprehensive overview of all the computer services we offer, from repairs and diagnostics to custom builds and water cooling.
Simplified Service Agreement and Authorization: The process for initiating service, requiring an initial consultation, detailed invoice, and your explicit agreement before work begins, is now clearly outlined.
Detailed Custom Build Policy: Our policy for custom PC builds is now more transparent, detailing how component pricing is based on market value (not MSRP), the upfront payment requirement for parts, and a breakdown of our build fees, including options for budget and themed builds.
Comprehensive Warranty Information: We've clearly separated component manufacturer warranties from our 4-year diagnostic and repair warranty on DragonStone-built PCs, outlining what's covered and what's excluded.
Transparent Pricing for Services: Our pricing structure for various services like basic and advanced diagnostics, hourly repairs, standard and DragonStone PC maintenance, GPU repasting, tune-ups, virus removal, software installation, and data transfer is now detailed with clear price ranges and any applicable hourly rates or additional fees.
Data Recovery Service Clarity: We've provided a clear explanation of our data recovery assessment process, the types of data we can typically recover, limitations, pricing guidelines, and your responsibility for providing storage media.
Refined Returns and Refunds Policy: Our policy on final sales for custom builds and services is stated clearly, along with the process for addressing component issues through manufacturer warranties and the limited exceptions for refunds.
Precise Service Timeframe and Delivery Information: You'll find clearer estimates for build times (including custom water cooling) and detailed information about our local delivery service within a 50-mile radius of Greenville, including fees and setup options.
Emphasis on Data Responsibility and Privacy: We've reinforced your responsibility for data backups and our commitment to handling your data with confidentiality, except where legally required.
New Media Consent Option: We've introduced a clear opt-in/opt-out option for recording service sessions for educational or promotional purposes, ensuring your preferences are respected.
Clear Governing Law and Dispute Resolution: The agreement specifies that it is governed by Ohio law and outlines a process for amicable dispute resolution in Darke County, Ohio, if necessary.
Client Acknowledgment: A new section requires your signature to confirm you have read, understood, and agree to these terms.
Why This Matters to You:
These updated Terms and Conditions are designed to provide you with a comprehensive and easy-to-understand overview of our policies and procedures. Our goal is to foster a clear and trusting relationship with all our clients.
We encourage you to review the updated Terms and Conditions in full. If you have any questions, please don't hesitate to contact us.
Thank you for your continued trust in DragonStone Technologies!
[Austin B.] [4/15/2025]
